Certificate for <api.mypurecloud.com.au> doesn't match any of the subject

keep encountering the following error.

javax.net.ssl.SSLPeerUnverifiedException: Certificate for <api.mypurecloud.com.au> doesn't match any of the subject alternative names: [array-stage.tdmsites.com]

https://login.mypurecloud.com.au/oauth/token works fine.

trying to login to https://apps.mypurecloud.com.au, always show up maintenance mode. only time it worked is when I am on my corporate network, it doesn't work when from home internet or mobile internet.

Can you provide some context? What are you trying to do? I wouldn't expect our server's SSL cert to also be valid for your domain (array-stage.tdmsites.com).

Hi Tim

i'm build an Java application that use the Notification API to receive real-time notification from PureCloud.

i can get the token with ApiClient, which connects to https://login.mypurecloud.com.au/oauth/token.

When a NotificationHandler is created, it will make a request to https://api.mypurecloud.com.au, which failed with below message
javax.net.ssl.SSLPeerUnverifiedException: Certificate for doesn't match any of the subject alternative names: [array-stage.tdmsites.com]

I found out that i can only connect to https://apps.mypurecloud.com.au while i'm on the corporate (telstra) network, it doesn't work for home internet or mobile internet.

i also tried to logon to site https://apps.mypurecloud.com.au, it works fine while on my corporate network, it display the site is in maintenance mode if i connected via home internet/ mobile internet.

not sure if the apps.mypurecloud.com.au only allow the request from certain ip address range.

Thanks
Yuezhong

If you're seeing the maintenance mode screen, try clearing your brower's cache and local storage and reloading.

We don't block anyone.

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