Change data detection - conversations jobs

Platform API Python SDK
1

Hi,

We use /api/v2/analytics/conversations/details/jobs to retrieve conversations to update the Enterprise Data Warehouse and intend to use this to "detect" changes to conversations i.e evaluations added etc

We've added an evaluation to a historic conversation which ended on 05/2024 on 13/06/2024 expecting the api call to return the modified conversation when run with the interval '2024-06-12T07:08:00/2024-06-14T23:59:59' and the conversation which got added (and completed) with an evaluation did not get returned.

We expected the request to pick this conversation as stated in the documentation since it had activity - i.e evaluation added during the interval specified.

"
interval

(string required) Specifies the date and time range of data being queried. Results will include all conversations that had activity during the interval. Intervals are represented as an ISO-8601 string. For example: YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss.
"

Can you someone please shed some light on this ?

Note: startOfDayIntervalMatching is set to False.

Thank you,
Dhamith

2

Hi Dhamith,

It appears what you are reporting is a possible defect. Kindly create a CARE support ticket.

1 Like
3

Thank you for looking into this. I'll do that.

Cheers,
Dhamith

4

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