Change default agent name fails back to Agent

[Mahmoud_Kh]

on changing the "AgentNameDefault" field of localization object "i18n"
to "customer service specialist", the new string appears in chat prompts like joined and left conversation etc...
but the header of the agent "aka his name" is still coming as "Agent" when he sends any new message
Any tips on how to change it to the required string ?
Attaching a snippest of the localization file:
...,
"webchat": {
"AgentNameDefault": "Customer service specialist",
"AgentConnected": "<%Agent%> Connected",
"AgentDisconnected": "<%Agent%> Disconnected",
,...}

I would appreciate any help with getting this done
thanks in advance,

[Jerome.Saint-Marc]

Hello,

The name of the agent's participant, appearing next to the messages he sends, is not customizable via localization.
You will likely have to define an agent alias for your agents.
See my answer on this other post.

Regards,