Change format Scripter. Agent Call Start Time + Scripter. Customer Call Start Time

[NathanCorsen]

Is there a way to change the format of the Scripter. Agent Call Start Time or Scripter. Customer Call Start Time variable to only include the time without the timezone?

I am generating a URL used by a third party system using the values of the above variables to pre-fill fields inside a form. Both variables are giving an output in a format that doesn't work me. The variables stores the time zone leading into an output like this as example: 11:50 AM (+2:00). Can I modify these variables only to include the actual time (11:50 AM)?

If this isn't possible is there any workaround for achieving this?

[tim.smith]

The short answer is no, not without an external integration of some sort to do the calculation for you. See some recent discussion about this in this thread: https://developer.mypurecloud.com/forum/t/script-dynamics-variable-add-minutes-to-scripter-agent-call-start-time/2836

[NathanCorsen]

I have been searching on this forum and I am now using a variable that contains the DateTime in UTC format. I am using the AddHours expression within Architect to convert UTC to a local time format.

The solution is described in this article: https://developer.mypurecloud.com/forum/t/converting-utc-time-to-local-time/2370/3

[tim.smith]

@NathanCorsen

I am using the AddHours expression within Architect

I thought you were posting about using variables in Scripts, which does not offer date manipulation tools. You can do some date manipulation in Architect.