Change list of wrapups in an interaction's ACW

Platform API
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Is it possible to adjust the list of wrapups that appear for agents during an interaction's ACW? We would like to remove/disable specific wrapups so that our agents can't select them based on data present in the interaction (either from contact list or data fetched from a data action API call).

I've noticed on the Platform API there as some endpoints for CRUD operations on wrapups, but this looks to be at the level of queue or all wrapups for our account. We would like to target specific interactions, not all interactions on a queue. My assumption is that removing a wrapup from a queue using this endpoint: /api/v2/routing/queues/{queueId}/wrapupcodes/{codeId} - DELETE, would affect all agents/interactions on that queue.

Thanks for your time.

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Hi Joseph_D_Anna,

Your assumption would be correct. It would be ideal to share this in the Idea Portal

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