Chat and co-browse - again

1

I understand that for an agent to initiate co-browse with a Chat you must use Widget 1.0.

But can you use Voice Co-Browse (https://developer.mypurecloud.com/api/cobrowse/index.html#co_browse_with_voice_example) and Chat Widget 2.0 on the same page? That is, if a web visitor doesn't start a chat, can the button to start a co-browse still be there and be used?

2

WebChat v1/1.1 and WebChat v2 are mutually exclusive. It might work in the same page, but that's not a supported configuration. If they do conflict with each other, you could get creative with iframes or lazy-loading the scripts to keep them apart and only use whichever you need based on the user's activity.

3

Got it. So, actually the rule is you can't have:
<script src="https://apps.mypurecloud.com/webchat/jsapi-v1.js" type="text/javascript"></script>
AND
<script src="https://apps.mypurecloud.com/widgets/9.0/cxbus.min.js" ...>
"loaded/active" in the browser at the same time.

4

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