I have a customer that would like to set up web chat from their mobile app. Can this be done with the Web Chat widget detailed here- https://developer.mypurecloud.com/api/webchat/ ?
They would like customer using the mobile app to initiate chats directly from the app as well as the website.
There isn't any way to integrate with web chat natively; you must use the scripts outlined on that page. In the case of mobile, this means you'll have to use an embedded browser/iframe to host a web containing the web chat scripts.
Thank you Tim. Just to clarify, this is supported and will work while using an embedded browser/iframe for the app? The customer just really wants to be 100% sure that this will work for their mobile app.
Yes, webchat is supported and should work as long as you implement it per the documentation.