I'm doing an implementation using iframe on my page. The end of chat button is inside the genesys iframe and I need to capture the event to end the chat, to change the layout of my page, how can I do it ??
If you are using widget version 1.1 or 1.0, have you tried using the chat ended event? https://developer.mypurecloud.com/api/webchat/index.html#chat_start_and_end_events
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