Chat transfer from GC to external chat provider user

Genesys Cloud Integrations
1

Hi Dev forum,

It is possible to transfer chat(web mesaging) from Genesys cloud inbound message flow to an external chat provider e.g. MS teams or zoom user (who is not setup under people in GC ).

E.g -> chat comes to gc inbound message flow -> this flow calls a genesys digital bot flow and bot flow presents language options to the customer -> customer chooses 'German' (say) ->choosing this option , the flow should transfer him to a particular MS teams user , or zoom user (external user to GC ). Is there any integration that can support this transfer ?

Regards
Garima.

2

Hi Garima - that is not possible, but definitely an interesting use-case to advertise: please raise an Idea in our Ideas Portal for future consideration. Thanks!

3

Hi Angelo,

Thanks for your response!

Would anything like Universal Messaging connector help here?
I know, it does translate messages from MS teams to GC, but not sure about the vice-versa.

Regards
Garima.

4

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