Chat Widget Not Appearing

1

We have chat deployed to multiple countries.

We did not receive any chats for about 1-2 hours this morning for only one country in South America. Clicking the button on our web page that launches the chat form had no effect and, thus, a chat could not be initiated.

This chat has been functioning without issue for more than one year.

We did have another country in Europe that was regularly receiving chats during that 1-2 hour window.

We see that the chat form is invoked by a clicking on a button that calls a JavaScript file that resides on a server:

    <script src="https://apps.mypurecloud.de/widgets/9.0/cxbus.min.js"

I am hoping to get a high-level understanding of the process that occurs when you click on the button to invoke a chat widget. Ultimately, I am trying to learn what might have caused this behavior.

Thanks for any help!

2

not an answer but you could see from the browser debugger window what does or does not happen with that link, may get you further along.

3

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