Hello,
I am running into an issue with chat Widget - Version 2. We removed the "Subject" from the form and only configured First Name, Last Name, Email to initiate the chat. However, when fully testing the chat, we are noticing that the Session Timeout setting is changing the form when starting a new session. Is there a way to configure this setting to match the existing code? Or, is there an option to disable timeout?
We are using the: ( ...command.('WebChat.open', ...) )
Hello,
Instead of providing the definition of the Custom Chat Registration Form through the formJSON attribute in the WebChat.open command parameters, you can define it in the webchat configuration object.
In window._genesys.widgets.webchat, define/add a form attribute (don't use formJSON here) that contains the definition of your Custom Chat Registration Form.
See Customize input fields through configuration object section on the Widget - Version 2 page.
Regards,
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