Chat with other users

Genesys Cloud Web Chat
1

Hi,
I want to build a small client with chat functionality.
I have try it with a websocket connection and the topic
"v2.users." + user.Id + ".conversations.chats"
With this configuration I don't get any messages if I send from an other user.
Also I haven't found any method in the platform api which I can send chat messages.

After that I have investigate the purecloud website and have found out that there is a second websocket with "/realtime" in the URL. Where I can find informations about that?

Regards,

Sven

2

The API for dealing with agent to agent chats, or getting the messages to an ACD chat are not public yet. They are on our API roadmap, but we don't have a target release date yet.

"v2.users." + user.Id + ".conversations.chats" will raise events on ACD chats to an agent.

3

I second the request for an API for realtime chat. I think that would be a fantastic addition and a real incentive to use PureCloud as a platform.

4