Hi there,
I am pretty sure that I used to have a chrome extension that allowed me to connect to my Genesys Cloud organisation and simulate a webchat.
Only I have searched the Chrome extension marketplace and the App Foundry and am unable to find it.
I have tried the "Genesys Cloud Extension" - but it seems to only do voice calls.
Can anyone please, point me in the right direction?
Thanks!
I haven't seen that before. If anything like this exists, I don't believe it's an official offering from Genesys. However, we do have a dev tool that allows you to create chats without any coding or hosting: https://developer.genesys.cloud/developer-tools/#/webchat
Hi Tim,
I have this "suspicion" that it was called "developer demo" or something similar.
It's quite like the current Chrome extension - in that you configure it with your organisation 's details etc.
What "I" really want it for is that I can investigate the API calls that it uses.
We have created a chrome extension that monitors the "hang-up": button - so we can patch the caller through to our premium app.
So I need to simulate a real web-chat so I can get the correct "divs"/ids and the JSON that is sent/returned...
So that ultimately I can programmatically (in our extension) determine if the agent has killed a voice or web-chat interaction.
Gavin.
Which web chat version are you using?
If you're using V2 chat, use the WebChatService.ended event to know when a chat ends: https://developer.genesys.cloud/api/digital/webchat/widget-version2#chat-start-and-end-events
If you're using web messaging messenger, there are some events to choose from that may give you what you want: https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/SDKCommandsEvents
Thanks Tim.
I'll go through them.
Hi again -
Found the extension...
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