Customer is utilizing the Genesys Cloud Embeddable Framework on their website. The issue is for the clickToDial action, when setting the “autoplace” value to false, the dial screen is displayed, but the number field is not populated. If autoPlace is set to true, the number gets automatically called, but the desired behavior when someone clicks a number is to populate the number without initiating the call automatically. According to the documentation this should be possible: https://developer.genesys.cloud/platform/embeddable-framework/actions/clickToDial
The browser console log does not give any information outside of stating "process click to dial". There is no other additional diagnostic tracing that shows up.
Has anyone gotten the number to populate when autoPlace is set to false?
Here's the code snippet in use. It's part of this sample JS file that Dev provides (https://github.com/MyPureCloud/purecloud-embeddable-framework-example/blob/master/src/scripts/example.js)
function clickToDial() {
console.log('process click to dial');
document.getElementById("softphone").contentWindow.postMessage(JSON.stringify({
type: 'clickToDial',
data: { number: '3172222222', autoPlace: false }
}), "*");
}