Click To Dial in "Home-Grown" Web application using WebRTC phones

WebRTC SDK
1

Hi,
I have a customer you wishes to implement click to dial functionality in an in house web application. I read in an older post (I believe middle of 2017), that WebRTC phones did not support placing calls using the API. I am just checking if this is currently supported (June 2018)?

Thanks.
Mark Mathis

2

Nice timing! Ask again in a week or so for an official "yes". :slight_smile: Pre-release documentation is here as of today: https://developer.mypurecloud.com/api/webrtcsdk/

3

Hi Tim,
To expand on this, (and to give me a reality check), my belief to place a call it is necessary for the user to be authenticated (Authorization Code Grant) and not just the application (Client Credentials Grant). It is not possible for the application to place a call on behalf of the user. Is this correct?

4

Correct, client credentials has no user context and cannot place or receive calls. Users can authenticate using an implicit, auth code, or SAML2 bearer grant.

5

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