Clickable chat widget

[EilidhB]

Hi there,

Is there anyway to make the text 'Live chat' clickable i.e. it acts exactly like the minimize button?
Perhaps even the SVG chat icon to the left of it also?

My client is asking that chat is difficult to engage with & it needs to be made easier to open up chat.

If the text of the title or SVG icon could be made clickable this could resolve the issue. Failing that, I'd probably have to build a chat button or see if I can resize the minimize icon to make it larger somehow. Both this options might not be what we want though.

Would I be able to do this through a custom theme in .CSS or is this a HTML change?

Cheers,
Eilidh

[jacobshaw]

Hi EilidhB,

1. Not sure of you particulars, but you could make the icon clickable with html/css/javascript changes. Rough example:

html:

<div class="wrapper" onclick="handleClick(event)">
   <img src="your-image.jpg"/>
</div>

javascript:

function handleClick(event) {
	// your code here
}

css:

.wrapper:hover {
  cursor: pointer;
}

2. If that doesn't work, you can make requests for new features via the Ideas Portal

[EilidhB]

Thanks, doesn't quite work. I have abandoned the idea anyway.

Could you though, help answer a question? We have 22 widgets deployed & need 1 or 2 deployments for test but might need more widget deployments. However, I understand there is a maximum of 25 deployments allowed? Is there anyway we can buy or get more or is this not possible?

If it isn't we just have to re-configure existing deployments but we need to understand possibilities.

[John_Carnell]

Hi Elidih,

You should be able to request a rate limit request for the number of widget deployments via the care team. They will review the request with the product manager and see if it can be raised. The link to raise a CARE request can be found here.

Thanks,
John Carnell
Manager, Developer Engagement