We have built a client app which is embedded in Genesys Cloud as an interaction widget. Inside the client app we also use the Platform API via the Javascript SDK. We have heard from some of our customers that every once in a while, the users are redirected from our app to genesys cloud to login again. We only see this for customers who use Azure SSO. Is there a reason why the SSO situation causes this and the refresh token is automatically renewed without requiring a relogin? We hear that it happens to the user at least once a day.
This will happen reactively any time the access token is found to be invalid. If you believe the tokens are being invalidated inappropriately, please open a case with Care to investigate the cause of the token expiration. They'll need to know a specific user and approximately when the user was sent to the re-auth flow to investigate.
Do you know if the inactivity timer would have any impact on invalidating session for client apps embedded in the interaction view which use the Platform API through an SDK.
Yes, that will cause users to be logged out after the configured inactivity period. Also, enabling HIPAA for the org forces that behavior to be on and at 15 minutes regardless of the setting. Full docs on the feature are here: Set an automatic inactivity timeout - Genesys Cloud Resource Center.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.