We are using co-browse on our eCommerce website, and most of the layout, design and formatting are not displaying accurately for the agent. The majority of the time, the home page and sign-in window display correctly. However, it is very inconsistent. We're trying to identify the root cause and potential solutions. Any feedback and support on this issue would be appreciated.
Examples:
Tables/grids appear as a single column
Opaque drop-down menus appear as transparent and overlapping
Hi @tim.smith, we've done so already and they have not been able to support us on this issue. I'll escalate a new incident with them but I am not very hopeful about their support. Is there a technical engineer that we can connect with on this issue from your side?
Perfect example of why we don't get anywhere with Care. We provide as much information to ensure they are capturing the issue and this is how they respond and we never get anywhere with them.
Care Response: I understand they are all seen with cobrowse but we do not deal with multiple problems in a case. Please let me know which one to work for this case.
Thanks for the info. I've brought the cases to Care management's attention. I can't speak to Care's processes about how they handle tickets, but I made reference to this post in the escalation.
I wanted to pass along that Care management has confirmed that this is the appropriate course of action from their perspective. Per their instruction, please open a new case for every instance of an issue you find to avoid confusing the engineer with more than one thing at a time.
