I am implementing cobrowse for voice example https://developer.genesys.cloud/commdigital/digital/cobrowse/#co-browse-with-voice-example .
After i change the required values , like orgid/guid/deployment key , i observe that on customer side , after providing screen share key , it does nothing and keeps on repeatedly ask for screen share key repeatedly after a few minutes.. On agent side , "waititng for screen share session." is shown and nothing happens .
on browser dev tools , i am getting 2 errors :-
that my deployment key is wrong (i have cross checked , i am using correct deployment key of my widget v1.0)
I am tyring this in US East region . I think while creating a topic on dev forum , i clicked australia region in selection . But the code is on US East region only (i have removed actual orgid and guid in below code):-
Simple co-browse with voice example
<h1>Simple co-browse with voice example</h1>
<button type="button" id="start-cobrowse" onclick="genesysWebchat.startCobrowse()">Enter Co-browse Security Key</button>
<!-- Div with this id required to display security key form -->
<div id="cobrowse-security-form"></div>
<!-- Co-browse with voice uses the webchat API, so include it here -->
<script src="https://apps.mypurecloud.com/webchat/jsapi-v1.js" type="text/javascript"></script>
<!-- For co-browse with voice, you must load the co-browse API. Co-browse with web chat loads the co-browse API for you. -->
<script src="https://cobrowse.mypurecloud.com/cobrowse-jsapi-v1.js?deploymentKey=ef4181fb-eb89-4baf-b00f-796ac3104f62" type="text/javascript"></script>
<script type="text/javascript">
let genesysWebchat = (function() {
function createCobrowseConfig(){
return {
// Web chat application URL. Use the correct top-level domain for your Genesys Cloud region, i.e. apps.mypurecloud.ie, apps.mypurecloud.jp, apps.mypurecloud.co.uk.
"webchatAppUrl": "https://apps.mypurecloud.com/webchat",
// Web chat service URL
"webchatServiceUrl": "https://realtime.mypurecloud.com:443",
// Numeric organization ID
"orgId": 55xxx,
// OrgGuid. Needed for co-browse with voice.
"orgGuid": "1730f8d2-4bab-44a9-9d6b-bccf7e55xxxx",
// Organization name
"orgName": "tatacommunications",
// Log level
"logLevel": "DEBUG",
// Locale code
"locale": "en",
// CSS class applied to the security key window, but not its contents
"cssClass": "webchat-frame",
// Custom style applied to the security key window, but not its contents
"css": {
"width": "100%",
"height": "100%"
},
// Optional CSS for styling security key form
"contentCssUrl": "http://example.com/style.css",
// Element id where the security key form will appear.
"containerEl": "cobrowse-security-form",
// Set to true to display security key form. Do not include for co-browse with web chat or for PureConnect co-browse with voice.
"promptForSecurityKey": true
};
}
return {
startCobrowse: function() {
let config = createCobrowseConfig();
// Can also use callback
ININ.cobrowse.create(config)
.then(function(result) {
// Handle success
})
.catch(function(err) {
// Handle failure
});
}
}
})();
</script>
I just tried co-browse on voice in my own Genesys Cloud environment and I could make it work.
I must say I have used co-browse only few times (and a while ago) - so I don't know if the following is new or old.
As you mention that you have an error stating that you deployment key is incorrect, I think you have not created the right object in Genesys Cloud Admin. But the doc is a bit confusing - because of old co-browse and new screen-share I guess.
The Deployment Key that you set in the cobrowse.mypurecloud.com does NOT correspond to a Widget v1.0 Deployment Key.
You have to create a Co-Browse Deployment -> Admin UI -> Contact Center -> Co-Browse
I left all my fields as default when creating the Co-Browse deployment (I just used the deployment key).
In case you have issues (depending on your org settings), you may try with Allowed Domains set to `.`` See here for Co-browse Deployment
When you do the first test, make sure your Contact Center Agent has some admin permissions.
After I started the session, in Genesys Desktop, a page appeared to have me accept a new Application (OAuth ClientID that are displayed in Admin UI - Integrations - Authorized Applications).
If you do this with a simple Contact Center Agent, you may not get prompted to accept this Application/ClientID as something will probably remain pending after.
A side note as I don't know if you knew how to get the orgId (numeric value).
You can retrieve it with GET /api/v2/organizations/me
It corresponds to the thirdPartyOrgId attribute in the response.
" The Deployment Key that you set in the cobrowse.mypurecloud.com does NOT correspond to a Widget v1.0 Deployment Key.
You have to create a Co-Browse Deployment -> Admin UI -> Contact Center -> Co-Browse"
this fixed my implementation .
I was using widget deployment key instead .
