Co browse URL sensitive data must be encrypted

Genesys Cloud Web Chat
1

During Web Chat we are getting the URL as below Since the Application is using Post method we are able to see the First Name, QueueName, Organization Id and other Sensitive data . Can we encrypt this data or disable it so that it should not be viewed to User

https://apps.mypurecloud.com/webchat/popup/#?locale=&webchatAppUrl=https://apps.mypurecloud.com/webchat&webchatServiceUrl=https://realtime.mypurecloud.com:443&logLevel=DEBUG&orgId=orgid&orgName=xxxxx&queueName=queuetest&data.firstName=test1&data.lastName=&data.addressStreet=&data.addressCity=&data

2

You cannot change the inner workings of the web chat widget. However, if you implement authenticated chat, you can send signed data that will take some steps to encrypt it, but then you must access it only from an agent script. See Authenticated Chat - Use signed data in PureCloud scripts. If that doesn't meet your needs, you can request new features and share your use case at https://purecloud.ideas.aha.io/ideas.

3

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