Hello Everyone,
I'm trying to do certain customization when a cobrowse session is initiated by an agent. Wanted to know if there is any topic for the event of CoBrowse initiated by agent which is supported by triggers. So all I am trying to do is to create a trigger with the event of agent initiating a cobrowse session from chat. I have looked at the available topics documentation (https://developer.genesys.cloud/notificationsalerts/notifications/available-topics) and the topics available for the cobrowse event doesn't seem to be supported by triggers. Is there a way we can create a trigger to listen to cobrowse initiation event?
Thanks and Regards,
Mahesh