Collect metrics and create custom alerting

[asikarwar]

Hi,

I am new to Genesys Cloud.

I am looking for API (either python, .net or another) access to Genesys Cloud Database to collect Abandoned calls data etc. exported with an interval of 1 or two minutes ( to keep it as close to real time as possible) store them into our time series database to create couple of custom alerts.
I think it is called analytics data, can someone guide to some documentation etc or what would be the best way to go about?

Thanks
Ashish

[anon11147534]

Hi Ashish,

Abandon data can be retrieved using the POST /api/v2/analytics/conversations/aggregates/query API.

The conversation aggregate query and aggregate query sytax articles are helpful for working with that query.
The data integration guide may also be helpful for this or future data integrations you plan on doing.

If you are writing the data to an SQL database then this blueprint on designing a SQL database for storing analytics JSON data should be of some help.

Finally, the analytics query builder is helpful for building analytics queries using a GUI.

All our Platform SDKs offer the same access to the Genesys Cloud API so which one you choose will be up to the task.

[asikarwar]

Hi Ronan,

Thank you for your response. I will try the options listed by you.

Thanks
Ashish