Collecting Custom Input Data from IVR

Platform API
1

Hello Purecloud Team,

I'm looking to collect information from my customer's via IVR. I have configured an inbound call flow to collect a 10 digit phone number. The input data name is Task.mdn. First, I looked to see if the conversations or conversations.calls websocket notifications would have these custom variables, but I do not see any custom variables ("Task.mdn"). Is there a way I can retrieve this information via the Java SDK or some other method?

Thanks,
Sean

2

You should be able to do this using the Set Participant Data action, then those attributes will be set as attributes on the participant in the conversation.

1 Like
3

Thx, that's what I was looking for.

4