Good afternoon,
I'm starting to use common modules flows and I can't find a way to share variables from the inbound call flow to the common module flow, I have variables that I need to use in the common module, my first idea was to use the Data participant, however they are technical variables that I do not want to persist in Genesys or that I do not want supervisors to see in the details of the call, what would be the appropriate way to share variables?
I see that the flows have a dependencies section, it seems to me that if variables can be shared, they would appear here, but either you can't or I haven't found a way to do it.
For me, common modules are an equivalent to functions in programming, but if I cannot pass input variables and return response variables to the main program, much of the power of functions is lost.
With Common Module Flows, you can define both input and/or output variable (exposed as input/output variables in the Call Common Module action).
You can create a new variable - from "Resources - Data", clicking on Add variable.
This will create the variable in "Common" namespace - i.e. Common.MayVariable
If you click on the variable name link ("Resources - Data"), you will be able to define if the variable is used as Input to the flow and/or as Output to the flow.
If you have created a variable - which is in the "Task" namespace - i.e. Task.MyVariable - click on the variable name link and you can transform it to a variable in Common namespace - select the "Entire Common Module" radio button under Variable accessibility.
Thank you very much @Richard_Surroz I have been doing tests and I already have a couple of common modules working perfectly with @Jerome.Saint-Marc 's indications, but definitely if I have any questions I will ping you ;).
