Conference caller to hear terms and conditions message without dropping caller and agent

[N03xCu53]

Hi,

I have an in-queue flow which plays a terms and conditions message and disconnects the call. This in-queue flow is associated to "Test T and C" queue.

I want an agent to have the ability to conference an ACD Queued caller to the queue ""Test T and C" queue". Once the T/C in-queue flow completes, agent and caller remains on the line.

Any help would be greatly appreciated.
Thx

[Anton_Vroon]

This can be done through the Agent Script and a Secure flow
In your agent script just have a button, and the action for the button is Scripter.Invoke Secure Flow. Select your flow and set Return after Flow Completion to True.
Like so:

Then just have a secure flow with the message.

[N03xCu53]

Thanks for that. I'll give it a try and let you know how it goes. I'm assuming because it's a secure flow, that this part of the call where the customer is hearing the T/C will not be part of the recording?

[Anton_Vroon]

Correct. I don't believe Secure Flows are call recorded.
You can I believe (someone correct me if i'm wrong) still add participant data to the call to provide confirmation the disclosure was played. Or call a DataAction to update a CRM to log that the announcement was played.

[78692638d4a24645fbf5]

Yup, you can do both of those things. I'd use Flow Outcomes as the reporting mechansim for denoting whether or not it was completed. Shows up right in the UI, which is nice.

And correct, secure flows are not recorded.

[N03xCu53]

Works well. Thanks guys for all your help