Hello,
We are facing an issue while testing the webchat we have implemented for our customer.
Everything seems to be fine, agent and customer can exchange messages, but sometimes while chat session is active, "connection lost" message appears on screen and "connection restored" right after that.
Sometimes also, when a customer clicks on "Start Chat" button, this message appears: "There was an issue starting your chat session". This seems to be fixed when the customer clicks on "Start chat" button two-three consecutive times.
Between chat UI and chat API we use a Proxy API in order to collect some extra information. Maybe this delay produces that issue.
Our question is if there is a way to set a max waiting-for-respond time limit in order to avoid lose connection.