Continue conversation to a new domain

Web Messaging
1

Hi,

Is it possible to use the same deployment (code snippet) across multiple domains and continue the conversation?

I have two pages on the same domain and the conversation will carry from one to the other but as soon as I move to a different domain (with the same code snippet) I get a new conversation.

I have long since forgotten the detail but I recall that Predictive Engagement allowed you to track a journey across multiple domains (possibly only sub-domains) and I wondered if anything was possible with Web Messaging?

If not with the standard UI, what about with a custom client and the SDK?

Thanks in advance,

2

Hi - this is an upcoming feature, you can track progress here > Genesys Cloud Ideas Portal

3

Thank you @Angelo_Cicchitto - the idea mentions sub-domains, will the new feature allow different domains too?

1 Like
4

It is limited to Sub-Domains.
Persistence across different domains related to 3rd party cookies that are being deprecated by browser industry.