Related to Conversations data we will get all divisions data or the divisions we have access?
You have access to all conversation data that touched a division you have access to because each conversation is an object and you have access to the whole object if the object passed through a division you have access to and became in scope for you.
You can't see objects that exist purely in divisions you don't have access to. Any overlap and you get it all.
Could you explain the overlap scenario as well because we don't have access to one division but getting conversation data related to it. When we try to access the division information received in the conversation, it is throwing missing permissions.
It's been a few years since I've dealt with divisions I don't have access to but as I recall -
Conversation comes into Queue 1234 in Divison XYZ you do not have access to.
Agent transfer to Queue 7890 in Division ABC that you do.
You do a Conversation Detail Query for all Conversations in your Division, that Conversation will be in there, in it's entirety, all legs including the portion that were in the division you normally can't see.
You can't go query any supplemental division locked data based on the details you can see in that conversation. So you now know Queue 1234 exists, but you still can't go get Queue details for that queue because you still don't have permission to it. You just know that specific conversation passed through it and what happened to it while it was there.
Okay got it thank you.
Will check and let you know if the same scenario is replicated.
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