Conversation Detail API - Division ID

1

We’ve come across an odd behaviour in the Conversation Details API and need a bit of a steer on whether it’s intended or a bug in the API.

DivisionID comes through as either an Array of Strings (if multiple division IDs exist) or a single String value (where there is only one).

For example:
"divisionIds":["4a93f08a-49f2-4852-8578-13d9758bcbec","5e7722a8-83ce-4d90-af3e-54603097d4a4"]
And
"divisionIds":"4a93f08a-49f2-4852-8578-13d9758bcbec"
Are both returned.

Typically, with JSON Arrays, in an array with a single value, the array would look like this instead:
"divisionIds":["4a93f08a-49f2-4852-8578-13d9758bcbec"]

This is causing our JSON interpreter to “throw a wobbly” (it’s a technical term!) – We can code around it if necessary in the short term, but it’s going to be messy.

Anyone know if this is a bug, known or otherwise, or intended behaviour?

2

That's definitely a bug; data types in API contracts are supposed to be explicit and shouldn't variably return different types. Please open a case with PureCloud Care to report this so the fix can be prioritized.

3

Hi Tim, thanks for the reply. Will get this raised.

4

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