Conversation Details - Resolution key

Platform API
1

Hi there,

Can someone please clarify what is the meaning of the resolution key within a Conversation Detail response.

I've seen some interactions with this, it usually appears one week after the end of the conversation.

Sample response:
{
"conversations": [
{
"conversationEnd": "2023-07-31T18:54:16.199Z",
"conversationId": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
"conversationStart": "2023-07-31T02:44:03.521Z",
"divisionIds": [
"xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"
],
"mediaStatsMinConversationMos": 4.394376509386703,
"mediaStatsMinConversationRFactor": 89.36502838134766,
"originatingDirection": "inbound",
"resolutions": [
{
"eventTime": "2023-08-07T20:22:14.065Z"
}
],
"participants": [
{
"participantId": ....................

2

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