Conversation Id for an Email

Hi Team,

We have a requirement that the email history be displayed in the app.

We obtain the email thread's conversation id for this purpose.

Will it be one-of-a-kind (never change) or will it be different for each email?

We'll need to develop some frontend logic based on that.

Could you please elaborate on it for me?

Thanks,
Jana.

Hi Jana,

Each conversation has a unique ID.

Thank you very much Ronan for your quick response.

In our application, we need to display the whole email thread.

If an email chain has four emails (2 outward and two incoming), and I want to refer to that email thread using a conversation ID, what should I do?

Is that conversation ID unique, or will it change if a fresh email comes in or out?

I'm aware that the interaction ID for each email will change.

Please assist me in this matter.

Thanks,
Jana.

Conversation IDs do not change. If a new email is added to an existing conversation, the existing conversation will still have the same conversation ID. If a new email is not added to an existing conversation and instead added to a new conversation, the new conversation will have a new conversation ID.

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