Conversations API - transferring to agent via API

Platform API JavaScript SDK
1

I'm transferring an email interactions from a Queue to an Agent using the ConversationsApi. I'm using the postConversationParticipantReplace method to update the userId.

The email pops up to the Agent, and when the agent declines the email, the email is not moving back to the Queue and the email gets disconnected out of the system.

How can I make the email comeback to the Queue when the Agent declines or is it the default behavior for the email to get disconnected?

2

Hi,

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3

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