Conversations details API / Filter by segments

[btrabelsi]

Hello Developers,

We want an API that provides details of conversations, allowing us to filter by the start and end times of specific segments rather than the entire conversation, since some conversations may be reopened after several days or even a month. Please note that we are limited in terms of time, and can only add an interval of up to one month.

The API we are currently using is : POST /api/v2/analytics/conversations/details/query

Thank you in advance.

Kind regards,

[btrabelsi]

Bumping this for visibility, any thoughts?

[Zino_Onokpise]

Hi btrabelsi

Yes that endpoint provides filtering by segmentEnd using the segment filter. You'll have to add something like this to the predicate filter

{
        "dimension": "segmentEnd",
        "value": "2024-07-01T00:00:00.000Z/2024-07-14T00:00:00.000Z"
 }