Hello
In the "Transfer to ACD" block, we need to use a variable for both Queue and ACD Skill. These two variables will get their value from a Data table. The type of columns in this Data table is String.
When we pick the Queue variable, we had to use the function FindQueue(Flow.DestinationQueue) to convert from type String to type Queue
Now we need to pick the Skill variable and we receive this error:
"Cannot convert expression from type String to required type of ACD Skill."
So we try to call the same type of function to convert from type String to type ACD Skill. There is a similar function called FindSkill. When we read the functions description, it says the following:
Availability
"Valid for use in Inbound Chat Flow, Inbound Email Flow, Inbound Message Flow and Survey Invite Flow types."
We are working with Inbound Voice in this flow.
Our Question is: How to convert a variable from type string to type ACD Skill so we can use it in the "Transfer to ACD" block, ACD skill parameter.