Converting Text to Queuename?

Genesys Cloud Applications Architect
1

At the moment in our inbound call flow, I have 23 different Update statements with variables using the Queue type (hence we have 23 different queues, and depending on the phone number it routes to one of those queues).

Now what I would like to do is instead put those 23 Queues in the data table, and then do a data table lookup instead.

The issue I run into is that the Data Table doesn't have the Queue Type, and the Transfer to ACD action in architect won't accept a Text type for the Queue.

So is there a way to convert the Text that I can put in the Data Table into a Queue Type in Architect?

Caller calls in we capture the store they are trying to call, then return the Text type Queue name into architect, then convert that Text Type to Queue Type, and use it in the Transfer to ACD action.

2

Not yet. We will add that ability in the future. Our suggested workaround is using parallel arrays, but your approach obviously works too.

3

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