Correlate ConversationRecordingToSession

[Dory_Z]

Hi,

1. AnalyticsSession has a flag called
   recording, which identifies if a session has a recording.
   Also I see that there is an api to fetch all recording for a conversation.
   However how is it possible to correlate a recording with the matching session?
   Is there something that let's me know what matches what?

2. I'm calling the RecordingApi get_conversation_recordings for an existing conversation that has record=true for one of it's sessions but getting back an empty result. Why would something like that happen?

3. If I'm doing it wrong how do you get recordings for a given conversation?

4. Now I re-ran the code, and all of a sudden there is a recording in the result, however the session_id is null.

Can someone please explain how is this going?

Thanks!
Dory.

[tim.smith]

There isn't a direct relationship between a recording and any particular participant's session. If you compare the timestamps of the recording with the timestamps of the participant's sessions, however, you can can determine which participants were active during the recording. Note that if you have dual channel recording enabled on the trunk, you'll see one recording for the inbound/external participant and the other will be for everyone else.