Could not Answer the cloud call

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1

Hi Team,

I have been trying to use the Genesys Cloud's Conversations API for managing the calls from external appication. we have been using JavaScript SDK for the Conversation APIs.

we called patchConversationsCallParticipant(ConversationID, ParticipentID,body) and Body has {state : 'connected'}
we are getting the response as 200 OK but the call is not connected.
we used the same API to disconnect the call with just Body State changed from connected to disconnected and this API gives 200 OK response as well as call gets disconnected.

please let me know what i am missing to get this done

I have seen the same discussion thread in forum earlier and tried the paths mentioned over

  1. Enable a setting : Placing calls with another app?
  2. Made sure the phones has WebRTC

ref : Cannot answer the phone

Thanks and Regards,
Monica

2

Please open a case with Genesys Cloud Care to investigate the unexpected behavior of the API request being successful but not actually performing the requested action.

3

Hi Tim,

we have opened the case with Genesys.

Thank you,
Monica

4

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