Count the number of faild

Platform API Java SDK
1

Hi team.

I want to count the number of faild in call flow which include both user disconnect and Genesys disconnect.
I can't decide which I must use "tFlowDisconnect.count" or "nFlowOutcomeFailed".

What is difference between tFlowDisconnect and tFlowDisconnect?
The Genesys's website had the following explanation.

tFlowDisconnect :The number of communications that had a specific flow outcome.
nFlowOutcomeFailed :Counter for the number of failed flow outcomes.

Regards,

2

Hi Soichi
The developer center actually defines tFlowDisconnect as "The total time spent in a flow for communications that were abandoned."
tFlowOutcomeFailed should be used for the number of failed call flows, based on these definitions.

3

Hi jacobshaw

Thank you for your reply.
I think that I can get the count by the parameter tFlowDisconnect because in the following URL, there are the example "tAnswered.count ","tAbandon.count","tFlowOut.count".

https://developer.genesys.cloud/api/rest/v2/analytics/conversation_aggregate

So I think that I can get the information by the parameter tFlowDisconnect.count which is added the string ".count" at the end.
Is it possible?

Regards,

Soich

4

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