We want to send message out via open messaging.
For open messaging we want to integrate Twilio. I understand we need to create a middleware for this.
Can anyone help me to find the doc which explain how to create this middleware?
We want to send message out via open messaging.
For open messaging we want to integrate Twilio. I understand we need to create a middleware for this.
Can anyone help me to find the doc which explain how to create this middleware?
Hello,
Note there is a feature in development to support Twilio for SMS (BYO SMS Broker). See this Genesys Cloud idea: Genesys Cloud Ideas Portal
Otherwise, if you want to do the integration by yourself, Open messaging would indeed be a valid approach.
You indeed need to create a "middleware", to make the bridge between Open Messaging protocol (REST API and webhook) and Twilio API.
There is no doc that tells you how to create this middleware. This is dependent on the architecture and infrastructure you will chose to use, your language of choice (for coding), your security or functional requirements, ...
You can find code samples that are leveraging Open Messaging in the Developer Center Blueprints section like Develop a mobile app chat feature that uses Genesys Cloud open messaging, AWS services, and the Ionic framework, Build a Slack integration with Genesys Cloud open messaging and Configure Genesys Cloud for two way messaging using Open Messaging Platform and Vonage Messages API and use them as a start point for your project to understand how Open Messaging protocol is used.
Regards,
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