Custom app to perform call controls

bharath_gowda · October 4, 2021, 1:29pm

Hi,

How to create a custom web app to perform all basic call controls? What all the api I need to use? How to make use of WebRTC?

Thanks

tim.smith · October 4, 2021, 1:34pm

First, learn about Authorization and choose the method best suited to your architecture. Then you can find information about the Conversations APIs here: https://developer.genesys.cloud/api/rest/v2/conversations/

You can find information about the WebRTC SDK here: https://developer.genesys.cloud/api/webrtcsdk/

If you have any specific questions after reviewing the docs and attempting to implement these things, don't hesitate to ask.

bharath_gowda · October 4, 2021, 2:25pm

Thanks for the information, It's an angular application I'm developing. Implicit grant is the authorization method. If I'm using WebRTC do I need to use conversation api separately?

tim.smith · October 4, 2021, 2:28pm

Only if you want to perform operations that require using both. The WebRTC SDK can only performs the operations it documents; other functions require using the Platform API.

bharath_gowda · October 5, 2021, 2:38pm

Is there any sample application which uses WebRTC?

system · November 3, 2021, 1:30pm

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