Hi,
I am testing using custom attributes for canned responses in outbound email. I have this working already in inbound using get/set participant data and it is working.
For outbound I have created data actions that get the information that I need for the custom attributes.
Older locked thread https://developer.mypurecloud.com/forum/t/custom-substitutions-in-canned-responses/5610/2 had some info that you have to set the attributes for the external participant for those custom attributes to work.
For my tests, I can see that my custom attributes are assigned to agent participant through developer tools. Based on that earlier thread I tried to add the attributes to external participant. That seems to work.
So why it does not use the agent participant in this case and could the situation be changed?
Creates extra complexity to get things working.