Genesys Cloud Developer Forum

Custom permissions

Hi Team,

We are in the process of integrating an application that we have developed.
We're looking for how to create custom permissions and roles. Is it possible ?

Kind regards,


Hi Benjamin, you can create custom roles that are a combination of any of the available permissions. Also see this preview article on fine-grained access control:

Note that client credentials ("agent-less") OAuth clients need to be granted access to divisions too if you use them.

I know that it's possible to create new role. My question is more about to add custom permissions intrinsic of my custom application.
If it's not possible i must manage users both in my application and in purecloud.


No, you cannot create new permissions that don't already exist in PureCloud. Your application is expected to handle its own user and permissions management.


This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.