Custom permissions

Genesys Cloud Integrations
1

Hi Team,

We are in the process of integrating an application that we have developed.
We're looking for how to create custom permissions and roles. Is it possible ?

Kind regards,

Benjamin

2

Hi Benjamin, you can create custom roles that are a combination of any of the available permissions. Also see this preview article on fine-grained access control:

https://developer.mypurecloud.com/api/rest/v2/authorization/fgac.html

Note that client credentials ("agent-less") OAuth clients need to be granted access to divisions too if you use them.

3

I know that it's possible to create new role. My question is more about to add custom permissions intrinsic of my custom application.
If it's not possible i must manage users both in my application and in purecloud.

Benjamin

4

No, you cannot create new permissions that don't already exist in PureCloud. Your application is expected to handle its own user and permissions management.

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