Custom report to show where the chat initiated from

Genesys Cloud Web Chat
1

Hi,

I am new to Genesys API, may I ask someone to advise as my customer is requesting a custom report to show where their web chat was initiated from

My customer has placed Genesys WebChat v2 snippet into all their business web pages, including Google & Facebook Ads. Now they wanted to know where were their webchat initiated from.

From the Genesys Cloud's Interaction View, by selecting Chat, I am able to see the participant data with lots of details, may I know which API I can use to pull out all these data into my custom report?

Thanks,

Regards,
Johnson

2

Columns in views/reports are documented here: About reports, views, and dashboards - Genesys Cloud Resource Center. You will use a combination of API requests to resolve all of the data in the report.

3

Thanks, Tim,

May I know which particular API to use to get the chat source in my case?

Regards,

Johnson

4

Which column in the Interactions View are you looking to replicate?

5

Hi, Tim,

We are looking for the Participant Data which is currently displayed under Chat Interaction View's Detail tab.

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Especially would like to get the data for:

  1. context._genesys_referrer
  2. context._genesys_url
  3. Will add one more custom attribute in future (context.{custom attribure})

Regards,

Johnson

6

Have you tried looking at the participant attributes on the conversation?

7

Thanks for your guide, Tim,

I managed to find the data I am looking for.

Appreciate that.

Best regards,

Johnson

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