Customer choose if he wants to wait or to get the chat link while waiting on IVR Queues

Data Actions
1

Hi Everyone,

Asking for help creating an in-queue flow with a wait action set to 30 seconds, then a collect input action that asks the customer if they wish to wait in the queue or they would like to receive a chat link, then a decision action which based on the input ether continues with the execution of the flow or initiates a custom data action that sends the URL

2

Hi @Osama, what is the issue you are facing in building the required flow ? It seems a very simple flow.

3

Hi Vineet I'm not facing issues it's just i am not that aware in this, so i wanted a lead on how to do it

4

Ah, have you built any flows in architect before ?

5

Yes I had, but for the Data actions part I think i should create it in Actions and here where I ask for help on what is the actions need to be created

6

The data-action should be something that can send an SMS to the customers phone, with the URL of the chat you want the customer to start. This would need the API endpoint of the SMS application.

7

Yeah i got it, I'll try on this
Thanks a lot

8

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