Most every call that arrive pops a yellow banner saying createVoiceCall failed. The voice call object is actually created as it pops up anyway. Some of the calls also get a red banner saying falling back to resiliency.
Not every call delays 5 seconds like the example below, but most if not all get the error then click over to resiliency.
Console log below. Anyone else seeing this with Service Cloud Voice?
[salesforce-scv] 2024-11-21T05:10:49.657Z [webrtc-manager] webrtc-pending
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:49.677Z [root-store] createConversationFromSerializedData
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:49.682Z [conversation-actions] populateQueueRoutingDetails
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:49.683Z [conversation-actions] populateParticipantDetails
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:49.685Z [streaming-service] setSafeToReconnect false
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.445Z [root-store] populateMostRecentAlertingInteractionType
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.446Z [root-store] populateMostRecentAlertingInteractionType : setting mostRecentAlertingInteraction {"conversationId":"66ab3e3d-f0ba-4ee0-b2d1-09b17eb79f61","mediaType":"call"}
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.447Z [conversation-actions] setupReactions : conversation "66ab3e3d-f0ba-4ee0-b2d1-09b17eb79f61"
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.447Z [participant-actions] setupReactions : participant "98a2670c-d837-4a9f-b037-86c3153b4b92"
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.447Z [participant-actions] setupReactions : participant "1f22f2af-4cc9-4bb8-8af3-20f722ea7cc7"
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.447Z [participant-actions] setupReactions : participant "62ca89d7-37ea-4015-a820-db7b8febfd4e"
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.447Z [participant-actions] setupReactions : participant "20771af5-8df1-4aaa-a22c-d14ef37c6008"
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.450Z [conversation-actions] handleNeedsWrapup TRIGGERED false
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.450Z [conversation-actions] closeIncomingCallModal : attempt
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.452Z [participant-actions] triggerInboundCall {"participantId":"20771af5-8df1-4aaa-a22c-d14ef37c6008","callingParticipantId":"98a2670c-d837-4a9f-b037-86c3153b4b92"}
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.453Z [conversation-actions] generateCallId {"callId":"10d468c9-76b7-484a-ab62-a890958b2ac5:66ab3e3d-f0ba-4ee0-b2d1-09b17eb79f61"}
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.453Z [participant-actions] triggerInboundCall : generating new callId {"callId":"10d468c9-76b7-484a-ab62-a890958b2ac5:66ab3e3d-f0ba-4ee0-b2d1-09b17eb79f61"}
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.453Z [participant-actions] setParticipantCustomAttributes {"conversationId":"66ab3e3d-f0ba-4ee0-b2d1-09b17eb79f61","participantId":"98a2670c-d837-4a9f-b037-86c3153b4b92","customAttributes":{"scv_10d468c9-76b7-484a-ab62-a890958b2ac5:66ab3e3d-f0ba-4ee0-b2d1-09b17eb79f61":"pending"}}
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:50.455Z [scrt-kharon-service] createVoiceCall
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:56.173Z [scrt-kharon-service] createVoiceCall long duration: 5718.299999713898ms
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:56.174Z [scrt-kharon-service] createVoiceCall failed: timeout of 5000ms exceeded
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:56.174Z [participant-actions] Kharon createVoiceCall failed : Falling back to call resiliency
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:56.179Z [scv-event-service] publishCallStarted {"conversationId":"XXXX-f0ba-4ee0-b2d1-09b17eb79f61","callId":"XXXX-76b7-484a-ab62-XXXX:66ab3e3d-f0ba-4ee0-XXXX-09b17eb79f61","agentId":"20771af5-XXXX-4aaa-a22c-d14ef37c6008"}
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:56.182Z [scv-event-service] publishCallStarted:callDetails {"call":{"callId":"10d468c9-76b7-484a-ab62-XXXX:66ab3e3d-f0ba-4ee0-b2d1-09b17eb79f61","callType":"inbound","phoneNumber":"[had-phonenumber]","callInfo":{"callStateTimestamp":"2024-11-21T05:10:56.180Z","isRecordingPaused":false,"isMuted":false,"isOnHold":false,"initialCallId":null,"queueName":null,"queueId":null,"queueTimestamp":null,"isSoftphoneCall":true,"acceptEnabled":true,"declineEnabled":true,"muteEnabled":true,"swapEnabled":true,"conferenceEnabled":true,"holdEnabled":true,"recordEnabled":true,"addCallerEnabled":true,"extensionEnabled":true,"isReplayable":false,"isBargeable":false,"removeParticipantVariant":"ALWAYS","showMuteButton":true,"showRecordButton":true,"showAddCallerButton":true,"showAddBlindTransferButton":true,"showMergeButton":true,"showSwapButton":true},"contact":"[had-contact]","reason":"connected","closeCallOnError":true,"agentStatus":"ringing","state":"connected","callAttributes":null}}
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:56.210Z [message-service] Handling: CHECK_AGENT_STATUS {}
main.bundle.js:232 [salesforce-scv] 2024-11-21T05:10:56.210Z [status-handler] checkAgentStatus {"statusId":"0N58G000000Chp9","statusName":"Available for Voice","statusApiName":"AvailableforVoice","storedAgentStatusId":"0N58G000000Chp9"}
aura_prod.js:105 [salesforce-scv-package] aura getVoiceCallRecordByVendorCallKey failed Proxy(Object) {}
(anonymous) @ aura_prod.js:105