Hey all,
We're getting intermittent failures with status syncing between Service Cloud Voice and Genesys. Sometimes it says failed to map fields, sometimes retries updating status all fail. This impacts logging in and just generally using the CX Cloud widget.
Nothing is changed on the Genesys side. Genesys native UI works fine. Sometimes we don't get any errors, other times it's consistent and need to try 4 or 5 times to push past it. Strangely, one thing that seams to help sometimes is clicking on the CX Cloud Utility tab then back onto Omni-Channel.
Packages installed are Core and Voice; both version 1.16
Anyone else seeing this?
main.bundle.js:232 [salesforce-scv] 2024-12-04T19:44:48.514Z {"attemptNumber":31,"retriesLeft":0}
main.bundle.js:232 [salesforce-scv] 2024-12-04T19:46:10.513Z [status-manager] failed waiting for status mappings {"error":{"name":"FAILED_TO_SET_STATUS_MAPPINGS","attemptNumber":121,"retriesLeft":0}}
main.bundle.js:232 [salesforce-scv] 2024-12-04T19:46:26.780Z {"original":null,"response":{"req":{"method":"GET","url":"https://apps.mypurecloud.com/platform/api/v2/tokens/me","headers":{"accept":"application/json","authorization":"Bearer HANDLE AUTH TOKENS LIKE PASSWORDS","accept-language":"en-GB","content-type":"application/json"}},"xhr":{},"text":"{"message":"Invalid login credentials.","code":"bad.credentials","status":401,"contextId":"953d8a7b-b57a-45bf-8602-d5fdXXXX4e","details":[],"errors":[]}","statusText":"","statusCode":401,"status":401,"statusType":4,"info":false,"ok":false,"redirect":false,"clientError":true,"serverError":false,"error":{"status":401,"method":"GET","url":"https://apps.mypurecloud.com/platform/api/v2/tokens/me"},"created":false,"accepted":false,"noContent":false,"badRequest":false,"unauthorized":true,"notAcceptable":false,"forbidden":false,"notFound":false,"unprocessableEntity":false,"headers":{"cache-control":"no-cache, no-store, must-revalidate","content-length":"154","content-type":"application/json","date":"Wed, 04 Dec 2024 19:46:26 GMT","inin-correlation-id":"953d8a7bXXXX2-d5fda8f4b54e","strict-transport-security":"max-age=31536000; includeSubDomains"},"header":{"cache-control":"no-cache, no-store, must-revalidate","content-length":"154","content-type":"application/json","date":"Wed, 04 Dec 2024 19:46:26 GMT","inin-correlation-id":"953d8a7b-bXXXX02-d5fda8f4b54e","strict-transport-security":"max-age=31536000; includeSubDomains"},"type":"application/json","links":{},"body":{"message":"Invalid login credentials.","code":"bad.credentials","status":401,"contextId":"953d8a7b-b57a-45bf-8XXXX8f4b54e","details":[],"errors":[]}},"status":401,"retries":0}