Data Action Monitoring

Genesys Cloud Integrations
1

Hello Team,

Is there anyway we can monitor Genesys Cloud data action which has any non Genesys API endpoint ?
for. eg, we have genesys cloud data actions for multiple customer which has salesforce, SNOW, Remedy API endpoint.

We would need details like,
How many requests made ?
How many received 200 ok response ?
How many failed with 4xx or 5xx cause code ?

Any API or Notifications API topics available with which we can build any customization ?

Br,
Sannket

2

Hi Sannket,

We would not have data around invocations of third-party APIs. If you are looking for this type of information, I would recommend routing all of our APIs calls through a proxy or Secure Services Gateway (SSG) this is exactly the type of middleware infrastructure is best suited for these types of scenarios. I know there are commercial (e.g. Layer 7) and open-source/commercial (e.g. Krakend) SSG layers that can help provide this functionality.

Thanks,
John Carnell
Director, Developer Engagement

3

Thank you, John! I now have an understanding of what is required.

4

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