Hi, what is the best way to work out if we are nearing rate limit capacity for a data action which calls the Genesys API's? Iam planning to use four data actions in a script with 20 agents so does that mean that if all agents are clicking on a button that calls that data action at a single time, i will consume 80 out of the allocated rate limit? Is there any way to determine what the base line is and how much capacity i have at any one time?
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Hi Anish,
Currently customers do not have much visibility into this. If you open a support case we can find out internally how close you are getting to your Data Action rate limits.
20 agents * 4 actions would take up 80 data actions. Out-of-the-box you are allowed many hundreds of data actions per minute, so are unlikely to run into an issue there anytime soon. This limit can also be raised if there is evidence that you are hitting the limit (or close to hitting it).
There is also a rate limit around how many data actions can be running at the same time. This is typically only an issue if you have an endpoint that is frequently taking multiple seconds to respond.
--Jason
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