DataTable Lookup action on edge or via the API?

Genesys Cloud Applications Architect
1

Hi all,
Just curious, where are the the Data Table Lookups done, on the Edge, or are they using the genesys cloud API to retrieve the data?
Also, generally speaking, are the data tables stored on the edge, or only in the cloud?

Thanks,

2

Hi Nebojsa,

The permanent storage for the data table is in the cloud (e.g DynamoDB). When you make calls to add, remove or delete data table data, the cloud API updates the DynamoDB table and then publishes a change notification to tell the edge to reload the data table from the cloud.

When an edge is executing an architect flow and is doing a data table lookup, it is reading the data locally from a cache on the edge. This a pretty standard pattern for any data that is heavily used to prevent the edge from constantly having to do remote calls back to the cloud.

I hope that answers your question.

  Thanks,
     John
1 Like
3

Thank you John, this was exactly what i was looking for!
Regards,
Nebojsa

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