Define outbound email address when create queue

[Nuno_Paulo]

Hi team,

I'm creating queues through post /api/v2/routing/queues and using this body:

{
"name": "QueueName",
"division": {
"id": "e738b4fd-a548....",
"name": "Division"
},
"emailInQueueFlow": {
"id": "30792656-a4......",
"name": "InqueueEmail"
},
"cannedResponseLibraries": {
"libraryIds": [
"5bc83c2c-0708-4..."
],
"mode": "SelectedOnly",
"outboundEmailAddress": {
"domain": {
"id": "domain.mypurecloud.region",
"name": "domain.mypurecloud.region"
},
"route": {
"fromName": "CCare",
"pattern": "ccare",
"name": "ccare",
"fromEmail": "ccare@domain.mypurecloud.region"
}
}
}

I received a 200 OK but when check the queue, is created without define the outbound email address.

Any idea what is missing to define it correctly?

Best regards

[vpirat]

Hi,

You need to reference the route with its Id that is associated with the queue as an outbound email.
Example:

POST /api/v2/routing/queues
{
  "name": "queue_with_email",
  "division": {
    "id": "<id>"
  }, 
 "outboundEmailAddress": {
    "domain": {
      "id": "<domain_name>"
    },
    "route": {
       "allowMultipleActions": false,
	   "autoBcc": [],	  
	   "historyInclusion": "Optional",
	   "id": "23ada625-2022-4d63-aacd-ff23e37107a8",  # <==== Don't omit this
	   "priority": 0
    }
  }
}

The email to associate to the queue must exist prior to the queue.

Hope this helps,

Regards,
V.P.